Unified Communications

Unified Communications
Intelligently bridging communications with business information.

The UC Vision

Unified communications products deliver rich, intuitive and seamless communication capabilities that enhance productivity and collaboration by streamlining how people communicate. Unified communications is a keystone to communications and network convergence.

Today, telephone, e-mail, fax, and voice mail are the cornerstones of business communications. And each has its own infrastructure... phone, fax and voicemail are generally connected to a proprietary telephone system (PBX) inside the organization and may include custom hardware and storage, while e-mail is generally IP-based, allowing messages to flow between corporate offices and over the Internet.

Add to these cornerstones more recent technologies like instant messaging, web conferencing, contact directories, and IP-based telephone (i.e. phones calls from a PC with a service like Skype™), and we see that businesses today have many options for communication. In fact, according to a recent report from Sage Research, organizations have deployed an average of 6.4 types of communications devices and 4.8 communications software applications.

Unfortunately though, most of these systems are not integrated. Users must adapt to different devices and interfaces and even use unique identities – for example a phone number vs. and e-mail address vs. a fax number – just to communicate and conduct business. For example, an employee having to walk to the fax machine to pick up faxes, then check voice mail from their desk from, then check voice mail from their cell phone, and then e-mail from their computer. These areas where we are striving to improve your company’s ability to communicate internally, with vendors, and customers.

Finally, acquiring, deploying and maintaining these multiple communication infrastructures are expensive. The management and provisioning systems are separate for each set of communications medium and add additional costs for hardware, software, and specialized skills required to manage each platform. The bottom line is that organization agility and mobility is constrained by the reduction in employee productivity and especially extra costs incurred by the current communications infrastructure in business today.

Bourbon Computer Solutions, along with our unified communications partners, is uniquely positioned today to deliver the necessary software and hardware platform services that will make it easy for employees and consumers to reach each other across a broad array of communications networks, devices, and applications in a secure and cost effective manner. By unifying all disparate communication streams though the use of rich and secure communications software and hardware will dramatically improve the economics of delivering unified communications.

This is possible because today, organizations can use IP-based communications frameworks for all communications mediums and devices; on the same technology and protocols that allow the public Internet to function and scale. IP-based communications fabrics also support a diverse range of devices by providing foundation for IP aware software and hardware that enhance communications assisting organization to realize increased employee productivity and boosting efficiency in communication delivering measurable business value.

Our Value

We develop and design solutions based around improving user experiences and enabling increased productivity through communications convergence.

We provide environments and technologies where users have the ability to manage all their different communications options utilizing the right communications mode, at the right time, and finding the right person quickly and easily through presence and identity.

Single presence and identities not only empowers users, but lowers cost of ownership by exploiting a single, integrated communications platform.

More than a PBX
Business workers no longer communicate just by voice. Instead, communications media such as instant messaging, radio, e-mail, SMS paging, video conferencing, media sharing, blog, wiki and social networking have fundamentally changed the way people communicate. It is time for more than a PBX, it's time for a unifying communications platform.

The Fabric of Business
As unified communications delivers capability beyond messaging, voice, and video, UC weaves the basic fabric on which people do business. The UC fabric is the core network in which all communications media, legacy, present, and future converge. It’s the fabric which connects people ready business with business ready applications.

Business Foundations
People communicating both internally and externally, whether they be vendors, customers, employees, or partners, is the most basic foundation in doing business. Communication enables information gathering and sharing ultimately leading to business decisions. Intelebridge and our UC partners believe that by optimizing and improving business foundations, we can deliver new tools to help people do business better.

Imagine a world where information workers stop hunting for information or tracking down contacts. Rather, imagine responsive business technology which reaches out, finds, and presents both availability and method to communicate while delivering the information workers need to facilitate business. The technology exists today. Intelebridge embeds UC into business applications, like Microsoft Dynamics CRM, improving productivity by lowering the time it takes to communicate.

One Identity, Multiple Presences and Disparate Media

Identity and presence is the core tenant of unified communications. With people possessing and utilizing multiple phone numbers (voice & fax), email address, instant messaging, social networking, and video calling, it can be It established who is available (Identity), how they are available, and if they are available and to who they may be available.

Identity & Presence in Unified Communications

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