State and Local Government Services

State and Local Government Services
Enabling responsive governments for today's global world.

The Vision

Our world is changing rapidly, and so is the ongoing relationship between local governments and the customers it serves. Today, the demands on local governments to serve citizens and businesses have never been greater. Government agencies are expected to increase sensitivity and lower response times while reducing ballooning costs.

Serving state and local government is a core business focus at Intelebridge. We have been serving state and local government since 2001 with solutions and services that propel governments beyond technology in areas of citizen service and public safety. We have reduced wasteful government spending by meeting government needs through customizing, extending, and exploiting the same business class technologies and services we deploy to our private sector clients.

With the direct input of local government customers and our business focus partner Microsoft, we deliver the Microsoft Citizen Service Platform (CSP) and Microsoft Citizen Safety Architecture (CSA) solution sets help local governments solve their unique business challenges. Component-based and rapidly configurable, Microsoft CSP & CSA can support common technology and process foundations across agencies – helping local governments deliver high quality and highly efficient service to citizens and businesses everywhere.

The Microsoft Citizen Service Platform: At Your Service

Microsoft CSP is a comprehensive solution designed to help local governments worldwide to serve citizens and businesses. Leveraging the Microsoft product stack and template applications, Microsoft CSP delivers a wide range of business capabilities. Around the world, local governments are today using the Microsoft Citizen Service Platform to meet their needs for:

Communications applications: Applications to enable an agency’s employees to receive and send e-mail, to manage calendars, to communicate in real-time, and more.

Search: Functionality for desktop and Internet content search.

Citizen portal: A Web site that provides search capabilities, links to other Internet resources, and functionality for personalizing information and services pages for citizens and businesses.

Interactive forms: Services application forms that citizens and businesses can fill out and submit online.

Geographical information systems (GIS): Tools for cartographic data entry, mapping/spatial query, and visualization of maps.

Intranet portal: Provides staff with an integrated view of information across an organization with single sign-on to Web-based applications.

Web space: Personalized Web pages where citizens can create and post their own content and create their own e-mail accounts.

Citizen contact center (citizen relationship management): The ability to provide multichannel access (phone, Web, e-mail, and instant messaging) to the information and services of a government agency, and to integrate with case management.

Case management: Functionalities that, in response to internal or external event triggers, enable government employees to set up workflows to assess, plan, perform, monitor, and evaluate the options and services required by constituents.

Document and record management: Applications that enable gathering and feeding of documents and other media into collections, formatting and conversion, organizing and maintaining information, and managing user access and editing rights.

Serving Those Who Protect: A Comprehensive Next Generation Approach to Public Safety

The Internet has and continues to evolve the fundamental way people communicate. Citizens today expect anytime, anywhere communications to responsible agencies by any communications medium. Citizens also expect anytime, anywhere help too. To meet these demands, public safety answering points (PSAPs) must improve access and utilization of next generation public safety technology - technology which is dynamically scalable for local, regional, and nationwide critical missions.

Intelebridge, with our technology partners, is dedicated to delivering end-to-end next generation public safety technology and services. Designed for disparate networks and systems interoperability, Intelebridge’s technology and services encompasses agency management, intelligence and investigations, mission operations/support, emergency event management, legacy and next generation public safety unified communications.